1. Introduction
CargoPlus ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Account Information: Name, email address, phone number, company name
- Shipping Information: Delivery address, postal code, province
- Payment Information: Credit card details (processed securely via Stripe), billing address
- Order History: Products purchased, order dates, order values
- Communication Data: Messages sent through our contact form or customer support
Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send promotional emails (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
- Calculate applicable taxes (HST/GST) based on your province
4. Information Sharing
We may share your information with:
- Sellers: To fulfill your orders, sellers receive your shipping address and order details
- Payment Processors: Stripe processes your payments securely
- Shipping Partners: Logistics companies for delivery
- Service Providers: Third parties who assist in operating our website
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Understand how you use our website
- Personalize your experience
- Enable shopping cart functionality
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security assessments
- Access controls and authentication
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (tax records for 7 years)
- Resolve disputes and enforce agreements
You can request deletion of your account, though some data may be retained for legal compliance.
8. Your Rights
Under PIPEDA, you have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Withdrawal: Withdraw consent for marketing communications
- Complaint: File a complaint with the Privacy Commissioner of Canada
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of changes.
12. Contact Us
For privacy-related inquiries or to exercise your rights, contact our Privacy Officer:
- Email: privacy@cargoplus.ca
- Phone: +1-888-CARGOPLUS
- Address: 123 Commerce Street, Toronto, Ontario M5V 1A1, Canada
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
